Some of our frequently asked questions, answered
If your instruments are being collected by hand by Calibrationhouse personnel then no packaging will be required and our specially kitted vans will transfer your goods safely to their destination.
If you are shipping the goods or collection is being arranged through our third party courier service, then it is the responsibility of the sender to ensure that all items are adequately packed in either their original packaging or packaging suitable to prevent damage.
Packaging such as cardboard has a lifespan of one or two uses, check the integrity of the box before putting it to use.
Calibrationhouse can arrange to collect your equipment using our third party courier service. Contact us on +44 (0)191 5878737 or firstname.lastname@example.org for prices. Collections must be arranged by 3.45pm for next day pick up.
Calibrationhouse endeavours to turn calibration instruments around within 3 days from receipt. Exceptions to this are those instruments requiring major adjustment, additional accessories, and those shipped to a third party upon the customer's behalf. Items found to be faulty and requiring repair will be the subject of a written notification via email, fax etc.
Calibration is the validation of specific measurement techniques and equipment, which is one of the primary processes used to maintain instrument accuracy. Calibration is the process of configuring an instrument to provide a result for a sample within an acceptable range.
Although the exact procedure may vary from product to product, the calibration process generally involves using the instrument to test samples of one or more known values. Results are used to establish a relationship between the measurement technique used by the instrument and the known values.
To maintain the high standards of test instruments, periodic calibration and servicing is required. This forms a vital part of the maintenance procedure, and gives you the confidence in using your tester, knowing that it is performing within the manufacturer's specification.
Without periodic calibration an instrument can drift out of the manufacturers specification unrecognised and potentially lead to faulty test readings. Our highly skilled engineers carry out calibration in a temperature controlled laboratory to ensure precise accuracy
Calibrationhouse are here to give you the high level of service you require and manage your calibration requirements from start to finish. Gone are the days where indispensable equipment had to be sent away to be calibrated.
We understand that sending test equipment away for maintenance is never ideal or convenient. Often it can be expensive in terms of carriage, insurance, extra equipment hire and more importantly down-time. Our on-site calibration service is designed to eliminate these inconveniences whilst maintaining our incredibly high standards of workmanship, expertise and accuracy.
- Minimal downtime
- Reduced shipping costs
- No need to hire
- Calibrated at your convenience
- Testing geared to suit your needs
To help reduce delays, Calibrationhouse operates a returns procedure that can be used. Simply contact the service office on +44 (0)191 5878737 or email@example.com with the following information:-
- Contact name
- Contact telephone number
- Contact email
- Serial number
- Purchase Order number
- Reason for return? repair, calibration etc
- Fault details? if relevant
- Special conditions? if any
Upon receipt of this information a returns note will be sent via email. Check the details are correct (amend by hand if necessary) and include a copy with the equipment being returned.
Credit accounts are available if certain criteria is met. To apply for a credit account please contact firstname.lastname@example.org for an application form.
All items should be packaged adequately and shipped to:
11 Bracken Hill
South West Industrial Estate
Any items shipped from outside of the UK should be clearly marked as items for repair, items for calibration etc. and shipped on a 'door to door' basis. Failure to do so can cause import delays.
Calibrationhouse will hold no responsibility for import duties payable to the UK customs services. Any costs will be quoted to the sender for reimbursement.
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